Hurricane Harvey

Creative, High-Tech Solutions to Meet Hurricane Survivors Needs in Houston

Web-Based Community Needs Assessment displayed on an iPad

~Alexandra Ferber, The Salvation Army of Eastern PA & DE’s Public Relations Manager, is in Houston, Texas assisting a national communications team with Hurricane Harvey relief efforts.  She is on the front lines, telling the stories of Houstonians impacted by Harvey and how The Salvation Army is helping them put their lives back together.

The Salvation Army, a leader in emergency disaster response, is equipped with a high-tech tool that will provide Houstonians recovering from Hurricane Harvey with more efficient and effective access to assistance.

“Hurricane survivors’ needs differ greatly depending on the storm damage and their personal resources,” said Major Kent Davis, Area Commander, The Salvation Army of Greater Houston.  “We are able to address this with a creative solution.”

Emotional and Spiritual Care givers meet with residents in Conroe, Texas

Dozens of Salvation Army staff and volunteers are dispatched daily to some of the hardest hit communities in the Houston area to offer counseling, prayer and to assist with access to resources. They are using an innovative web-based Community Needs Assessment tool to record valuable information about survivors’ needs while they are in the field. New iPads, donated by Best Buy and Fry’s Electronics, allow teams to upload the information remotely.

“The Community Needs Assessment tool links the needs of the hurricane survivors and their addresses with Salvation Army donation warehouses in Houston,” explains Zack Hodgson, Liaison Officer with The Salvation Army’s Houston Incident Command Team, who developed the tool and its implementation. “This data will allow donations to be stocked and distributed from our warehouses based on need.

The new iPads also provide a means for Salvation Army teams to help survivors apply for assistance from the Federal Emergency Management Agency (FEMA) and Crisis Cleanup, which links volunteer organizations with relief efforts.

“We are grateful to Best Buy and Fry’s Electronics for their donations of iPads, which will prove to be a crucial asset,” said Major Davis. “We meet survivors who do not have access to the internet. Some do not have a car and they are unable to get to a FEMA registration center. So, when we connect with people and ask if they have registered and they say no, we can help them to do it right then and there.”

Pallets of Salvation Army Cleaning Kits

As of September 11, The Salvation Army has provided more than 150,000 meals, 123,000 drinks, and close to 100,000 snacks in the Greater Houston area in response to Hurricane Harvey. Emotional and Spiritual Care Officers have spoken with more than 7,800 first responders and survivors. The Salvation Army has also distributed thousands of blankets, cleaning kits, cleaning supplies, hygiene kits, furniture items, food boxes, infant supplies, pet supplies, toys and bottled water.

“The Salvation Army is committed to providing hope and transforming lives,” said Major Davis. “Houstonians can rest assured knowing we are here to support them through the Hurricane Harvey recovery process and beyond.”

Donations to support the relief work of The Salvation Army can be made online at, by phone at 1-800-SAL-ARMY, by texting STORM to 51555, or by check (designated “Hurricane 2017”) mailed to PO BOX 1959, Atlanta, GA 30301

For more information about The Salvation Army of Greater Houston’s efforts regarding Hurricane Harvey, follow us on Facebook at




Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s